FAQ

Appointments & Registration

How do I book an appointment at Asia Retina?

You can book a consultation by filling in the contact form on our website, calling us at +65 6732 0007, or sending a WhatsApp message to +65 9118 0007. For urgent cases, our emergency line is available 24 hours.

What should I bring to my first appointment?

Please bring your NRIC or passport for registration, any existing spectacle or contact lens prescriptions, a list of current medications, and any referral letters or previous eye examination reports if you have them.

Do I need a referral to see Dr Claudine Pang?

No referral is required to book a consultation at Asia Retina. However, if your GP or another specialist has provided a referral letter, please bring it along as it may contain useful clinical information.

Consultations & Fees

How long does a first consultation typically take?

A first consultation at Asia Retina generally takes longer than a follow-up visit, as it includes a thorough eye examination and, where necessary, diagnostic imaging. We recommend setting aside at least one to two hours, particularly if dilation is required.

Will my eyes be dilated during the examination?

Dilation is not always required and will depend on your clinical presentation. If dilation is needed, your pupils will remain enlarged for a few hours afterwards, which can temporarily affect your near vision and sensitivity to light. We recommend arranging transport if you are unsure, particularly if it is your first visit.

Do you accept Medisave or insurance?

Certain procedures and surgical treatments may be claimable under Medisave or covered under integrated shield plans, subject to eligibility and policy terms. Please contact the clinic directly to discuss your specific situation, as coverage varies depending on the condition being treated and the type of plan you hold.

Before Your Appointment

Should I avoid wearing contact lenses before my visit?

If you wear contact lenses, it is advisable to switch to glasses for at least a few days before your appointment, particularly if you are being assessed for a corneal or dry eye condition. Contact lenses can temporarily alter the shape of the cornea and affect certain measurements. If you are unsure, please check with us when booking.

Are there any other things to avoid before my appointment?

Avoid wearing eye makeup on the day of your visit, as it may need to be removed for certain examinations. If you are coming for a retinal review and anticipate dilation, arrange transport in advance rather than planning to drive home.

Conditions Dr Claudine Treats

What conditions does Dr Claudine specialise in?

Dr Claudine’s primary areas of specialisation are retinal and macular diseases. These include retinal detachment, macular holes, epiretinal membrane, age-related macular degeneration, diabetic retinopathy, myopic degeneration, polypoidal choroidal vasculopathy, central serous chorioretinopathy, and retinal vascular occlusions. She also manages cataract, glaucoma, floaters, dry eye, as well as myopia prevention in children.

Does Asia Retina treat children?

Yes. Paediatric patients are seen for myopia prevention, paediatric eye screening, and early detection of vision problems. Given Singapore’s high rates of childhood myopia, early review is encouraged for children showing signs of deteriorating vision or difficulty seeing at a distance.

Urgent & Emergency Situations

When should I seek urgent assessment?

Please seek prompt assessment if you experience a sudden loss or change in vision, a significant increase in floaters, flashes of light, a shadow or curtain across your visual field, eye pain, or redness that does not resolve. These symptoms can sometimes indicate time-sensitive conditions.

Is there an emergency contact?

Yes. For urgent eye concerns outside of clinic hours, you can reach us via WhatsApp or phone at +65 9118 0007. This line is available 24 hours.